eCourses

This is a unique 20-hour workshop accompanied by a powerful e-learning program. It is suitable for anyone whose knowledge of English is at the pre-intermediate level or higher. You will find this workshop extremely valuable if you want to have a successful career in the customer service field. How should you handle customer complaints? What are the main English terms you need to know and how can you communicate in a polite and respectful way? What should you include in an apology email? This workshop will teach you all the main soft skills required while providing opportunities for discussion and practice.

The program is supported by LMS that helps teachers, schools, students and parents assess and monitor the learning progress.

Course Components

The Customer Service book in digital and interactive form Online Self-study Guide Listening Tracks Extra interactive texts and exercises (articles, soft skills quizzes, listening exercises, etc.) Extra business vocabulary An extremely helpful pronunciation guide with voice recognition and evaluation

Business Skills Textbook

P.S: Placement test should be opened with an updated version of Google Chrome and the flash player should be activated. You must not click back or reload buttons or else the test will be terminated. Upon level completion student will get E-planet certificate bearing the European Union Stamp.

THIS COURSE INCLUDES

• Live technical support
• A2-B2
• Blended with native tutor
• Duration: 2 weeks
• Live Sessions: 6 sessions with native tutor
• Class capacity: 15
• One year access